January 16, 2017
A new year is upon us and we’re already well underway, helping brands and retailers deliver customer satisfaction to their end customers year-round. Our experience in the logistics industry has brought us insight and countless lessons, and one thing that stands out is that consumers are quick to raise customer service issues directly with a brand or retailer, when in reality, the answers they seek must be resolved by a fulfillment provider or third-party partner.
We want to do better in helping our customers satisfy their customers, and that means more access to our Customer Care team when it’s needed.
Introducing 24/5 Customer Care
Effective now, all merchants using the Shipwire Platform have access to our Customer Care team 24/5, Monday-Friday PST, enabling issues to be addressed as quickly as possible when they occur. Our goal is to improve customer experience for everyone, starting with our service to our merchants and in turn, helping them deliver a better service to end customers.
If you’d like to learn more about the Shipwire Platform and our 24/5 Customer Care support, contact us.