Ingram Micro provides a full range of ITAD and Lifecycle Support Services, offering a comprehensive solution regardless of location. We specialize in the environmentally responsible e-waste recycling and reuse of retired electronic equipment, with core business processes in risk management, logistics, asset management, asset repair and refurbishment, data destruction, remarketing and recycling.
In addition, our Onsite Service offerings give you flexibility to select the best mix of services to meet your requirements. Whether you need onsite data erasure and/or drive destruction on a location by location basis – or even on a pickup by pickup basis – we’ll work with you to ensure program success.
Services include:
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Secure Data Erasure or Drive Destruction
Ingram Micro offers data erasure and drive destruction services onsite at your facility or after transport to one of our locations. Whichever you choose, we ensure sensitive data is permanently erased from your IT assets using internationally – recognized erasure software – or the assets themselves are destroyed– and provide serialized verification reports.
Please see Data Destruction for more information. -
Chain-of-Custody Management
We track and manage every asset, in real time, regardless of where in the world the asset is collected. From receipt through processing and disposition, our proprietary asset intelligence system, BlueIQ, provides process control, oversight, and a complete, auditable chain-of-custody through a single, global system.
Please see Chain-of-Custody for more information. -
Logistics Services
We offer an array of logistics options to suit your requirements, from a network of Ingram Micro trucks that provides direct service to over 70% of U.S.-based clients to a Box Program for small quantities at satellite or remote locations.
We follow explicit packing standards to protect assets from damage during transport, and our dedicated trucks are sealed and tracked via GPS to ensure secure delivery. We count each asset by type and list them on the Bill of Lading, collecting a customer signature prior to departure to start chain-of-custody tracking.
Our global model not only reduces the cost of freight to our customers, but also total miles driven, reducing vehicle emissions and minimizing both our clients’ and our own carbon footprint.
Please see Chain-of-Custody for more information. -
De-installation & Asset Removal
Our trained onsite service technicians are available to perform hardware de-installations and onsite serialized audits for office and data center environments.
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Asset Processing
We provide transparent tracking for every asset. Once assets arrive at a Processing Center, each asset is audited, then monitored throughout the disposition process. Clients may view processing milestones at any time by logging into our comprehensive Client Portal.
Our trained technicians remove all client-identifying marks and labels and erase data from every data-bearing device that wasn’t already erased prior to pickup. Assets are processed with return value and cost-effective repair in mind. Clients receive a detailed Audit Report at the end of this step. -
Refurbish, Repair, Reuse, Remarket
We maximize your return. Assets that have residual market value are tested, graded and refurbished for resale. Ingram Micro resells functional assets via multiple retail, direct and wholesale channels for maximum value recovery.
We also offer redeployment services for clients who prefer to reuse their assets internally, and donation programs for clients who have specific charities with whom they work.
For more on maximizing return, please see Asset Recovery. -
De-manufacturing & Recycling
Ingram Micro responsibly recycles assets that no longer have residual value. First, all drives and other data-bearing devices are removed and shredded to ensure complete data destruction. Equipment is then de-manufactured into dozens of commodity categories and recycled. Our recycling processes are compliant with local, state, federal and international regulations surrounding e-waste handling – including the Basel Convention – and certified to the highest environmental standards.
As a certified e-Stewards Recycler (U.S.) and an R2 certified recycler (outside of the U.S.), our processes and downstream partners are audited annually to ensure ethical and compliant recycling.
For further information, please see E-Waste Recycling for more information.
