Technology is the backbone of our innovative IT service portfolio and a key differentiator in helping our clients achieve their program goals.
Our smart-logic proprietary tools enhance the best-in-class ITAD services our clients value. Asset processing is managed through BlueIQ, our proprietary, purpose-built asset intelligence system, which provides specific instructions to controls every step of every job, ensuring any special instructions are honored and facilitating SLA compliance. BlueIQ both automates and speeds value recovery to maximize your ROI.
Ingram Micro tracks and monitors onsite services and pickups using portable devices to capture asset information. These field tools are configured for barcode scanning to provide serialized audits, document assets aggregated onto pallets, and generate serialized Bills of Lading that supports chain-of-custody tracking.
Providing our skilled technicians with the tools to register assets and actions directly into BlueIQ reduces the possibility of error and enhances visibility by providing clients access to reporting from the very start.
BlueIQ is an innovative asset control system developed specifically to manage all facets of end-to-end electronics disposition. And because BlueIQ drives our internal processes, we’re able to ensure all assets and orders are handled and tracked efficiently, in compliance with Service Level Agreements and best practices, no matter where in the world they’re processed. Client-unique processing instructions are managed in real-time through BlueIQ, which is part of the reason our clients consistently cite it as a key differentiator for our services and a strong element contributing to their overall satisfaction.
BlueIQ also facilitates remarketing services and speeds the sale of client assets to improve program ROI.
Ingram Micro ITAD is truly global and so is our reporting capability. You can search for specific assets, view inventory by location and/or status, review the entire history of any asset ever managed by Ingram Micro regardless of location or country, and retrieve pre-configured, custom, and ad hoc reports. Based on client requirements, we can integrate with a growing range of client systems including Eracent, Flexera, Snow, Remedy, Service Now, and HPSM.
Features, reports, and materials available through the Client Portal include:
• Pickup scheduling
• Quote requests
• BOL and associated shipping documentation
• Audit reports detailing the assets received in each shipment, including current condition
• Details tied to each job with ability to generate reports for export into editable formats
• Extensive search capabilities
• Product inventory for deployment or redeployment
• Certificates of Data Destruction & e-Waste Recycling