Lifecycle Support Services
Value-added lifecycle support services help our clients focus their own resources to more effectively manage their day-to-day technology requirements.
Recover assets from remote locations with our Box Program. This solution provides organizations with remote locations or workers with an easy and cost-effective way to retrieve equipment from the field. We will ship an appropriately-size box with packing materials, instructions, and a prepaid shipping label directly to your end-user. Based on your program instructions, the box will come back to us for storage, depot repair, or disposition services. In some countries, boxes can even be returned directly to you for swift redeployment.
See Box Program for more information.
Access a secure warehouse and order fulfillment solution to handle your excess inventory and ordering needs. Let us store your new and used IT assets until your organization is ready to use them, freeing up needed space in your own facilities. From receiving and tracking incoming inventory to on-demand order fulfillment, we’re here to help you overcome challenges with storage and deployment.
Many in-house IT teams find there simply isn't enough time or resource to handle a major refresh project quickly and efficiently. Leave routine asset refresh responsibilities to us and free your IT team to concentrate on business-critical applications and initiatives. Our Asset Refresh Service provides proactive and efficient project-based or ongoing asset replacement support with onsite or order-in services.
Read our Corporate Asset Refresh Case Study to learn more.
Our Deployment Services offer cost and efficiency benefits through asset deployment and provisioning, removal and disposition processing, and inventory control and tracking. End-of-service assets can be de-installed and removed during deployment, and data migration services are available. We can also provide a dedicated onsite team to handle large-scale refresh and deployment projects.
Read our Global Redeployment Case Study to learn more.
Our experienced onsite data center technicians can keep your data center humming and provide full consolidation / decommissioning services.
• Physical Inventory
• Server Decommission & Shut Down
• Failed Drive Erasure
• Onsite Media Destruction
• Cable Pulling
See our Data Center Decommission Case Study to learn how these programs work.
Are you looking for options to reduce data center maintenance costs? Our post-warranty maintenance solution covers most major enterprise server, storage and networking platforms. Our team can support multiple generations of OEM hardware across multiple data centers and geographies — we offer support in 90+ countries around the world!
See Post-Warranty Maintenance for more information.
Depot Repair Services help companies maximize the life of their assets and control costs without sacrificing quality or impacting uptime. Our OEM-trained and client-dedicated technicians perform high-level repair services to support laptops, desktops or servers, including board level repair, LCD screen repair and systems integration, and we can load your software image and restore a user’s centrally-stored files prior to shipment, if desired. We maintain a stock of replacement units to ensure constant availability and can also procure parts to repair assets and upgrade units.
See our Device Repair Services Case Study to see how you can keep your technology up and running.
For many companies, leasing PCs and other IT equipment is a cost-effective strategy. However, at the end of the lease period, it's crucial to follow specific procedures and maintain strict auditing and chain of custody practices to protect corporate data and avoid paying fees for lost or damaged equipment.
Our Lease End Management service ensures that your corporate data is erased. We audit and refurbish your assets,confirming that what goes back to the leasing company matches the expected configuration and condition. We manage end-of-term activities and provide the configuration and condition reconciliation details that equipment lessors and lessees need to close out lease agreements.
We partner with global financial services companies to provide standardized, secure and compliant off-lease transitions. Our ITAD services are optimized to comply with all end-of-lease requirements and we ensure standards-compliant data destruction. We offer asset remarketing and recycling services, and generate comprehensive lease condition compliance reports.