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EMEA

Norwich, Norfolk

Summary
Leverage our two facilities in Norwich, UK for logistics and call centre capabilities servicing the United Kingdom. Supporting most major mobile operators in the UK, Norwich is an award-winning after-sales service facility for a broad range of consumer electronics and is accredited by over 20 manufacturers to service their devices.

Services Available

  • Forward Logistics

    Whether meeting the deadline for a New Product Introduction (NPI) or shipping direct to consumer orders, our logistics solutions support a variety of different channels for both OEMs, Carriers, Telecos, Retailers and more.

  • Reverse Logistics

    By combining both reverse logistics and contact centre services, we can provide extensive technical support for returns mitigation or reverse logistics support for your customers.

  • Customer Call Centre

    Our call centre solutions act as an extension of your business by providing highly skilled and trained associates to speak with your customers in a variety of different languages and methods.

Stats

Total Square Meters*

5,487

Total Square Footage*

59,065

*Space is divided among 2 facilities in this area

Additional Details

  • TAPA FSR A certified
  • Technical call centre open 7 days a week, 362 days a year
  • 24/5 technical screening and repair operations for mobile devices and consumer electronics
  • Fulfilment for mobile and consumer electronics across most manufacturers
  • Technical screening with device sales and asset recovery via sales platforms

Have questions about our facilities?

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Stephen Tong 2018-09-14
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