Ingram Micro ITAD Announces Powerful ServiceNow ITSM+ITAD Integration
IRVINE, Calif. – August 20, 2019 — Ingram Micro Commerce & Lifecycle Services’ ITAD group today announced it has received certification of its application with ServiceNow, available in the ServiceNow Store.
Clients who use Ingram Micro’s ITAD services have always enjoyed full visibility into asset end-of-service processing and results through Ingram Micro ITAD’s versatile Client Portal. With the ServiceNow integration, mutual clients can access the same detailed asset information generated by Ingram Micro’s industry-leading BlueIQ asset tracking system directly from ServiceNow Asset Management. The integration allows them to monitor asset detail, location, status, and final disposition through the full product lifecycle all from one place, eliminating the need to use separate tools to access end-of-service information or to manually download and upload information between systems.
“Ingram Micro ITAD continues our drive to integrate our industry-leading IT asset end-of-service tracking and reporting tools with major ITSM platforms,” said Todd Zegers, vice president, ITAD, Commerce & Lifecycle Services. “While we continue to deliver detailed insight into scheduling, data sanitization, processing, remarketing and recycling results through our Client Portal, the ServiceNow integration means our mutual clients can manage, track, and view the full asset lifecycle from a single UI.”
“The new Ingram Micro ITAD integration makes it possible for ServiceNow clients to simplify asset handoff at end-of-service, enhance visibility, and access disposition information for compliance and audit reporting,” adds Avanish Sahai, Global VP, ISV and Technology Alliances at ServiceNow. “Combining IT service management with IT asset disposition is a natural extension for ServiceNow clients, so we’re excited to make it available to our existing customers via the Store.”
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Ingram Micro Commerce & Lifecycle ServicesIngram Micro Commerce & Lifecycle Services provides supply chain solutions that go beyond connecting supply and demand. From cross-border fulfillment to dropship and returns management, IT asset disposition, remarketing, distribution and more, our solutions drive growth, enhance ROI, and protect our clients. We proudly serve customers across a broad spectrum of industries — from fast-growing brands to Global 2000 enterprises — and are dedicated to facilitating their success through our global warehousing network, world-class technology, strategic partnerships and decades of expertise in the logistics, mobility and ITAD industries.