ASOS & Ingram Micro reaffirm customer experience commitment with shared operations in Germany and Poland
Irvine, CA and Grossbeeren, Germany – 11 March 2020 — ASOS, the global fashion destination for fashion-loving 20-somethings, and Ingram Micro Commerce & Lifecycle Services today reaffirmed their joint commitment to exemplary customer experience in Europe.
ASOS uses two fully-dedicated Ingram Micro logistics sites supporting faster delivery and returns within mainland Europe. A state-of-the-art, highly automated ecommerce fulfilment centre ships ASOS orders from its location near Berlin, Germany. A secondary 6,000 square meter returns processing center in Swiebodzin, Poland is outfitted to manage ASOS’s reverse logistics requirements. Both facilities are fully managed and operated by Ingram Micro’s experienced teams.
The partnership between ASOS and Ingram Micro launched in 2014 and expectations around the ecommerce customer experience have been elevated each year.
“Collaboration with our supply chain partners is very important — it’s vital,” said Mark Holland, Chief Operating Officer, ASOS. “We looked for a partner whose values were aligned with the ASOS values and who we thought was capable of handling our growth curve and keeping our customer’s experience top of mind. During the five years we’ve worked together, Ingram Micro has done a really good job of aligning themselves to our values. As we move into 2020, we want to ensure our logistics processes are providing the best possible customer experience for the ASOS end-user.”
“We have a joint mission with ASOS to be the best fashion warehouse in Europe, and that means not only providing top quality service to ASOS and their customers through our onsite team, but also looking at the complete customer experience,” said Carsten Bernstein, executive director, Germany, Ingram Micro Commerce & Lifecycle Services. “At Ingram Micro, we are focused on complete lifecycle logistics, meaning we process shipments to end-users and also support returns. It’s easy to neglect returns, but managing them effectively ensures a positive customer experience and reduces waste within the supply chain process.”
ASOS’s warehouse in Germany is strategically located near the hubs of major European parcel carriers, including DHL, Hermes, Emons and GLS, and is also within close proximity to the company’s largest returns processing centers in Poland, which is also operated by Ingram Micro Commerce & Lifecycle Services.
ASOS’s websites attracted 239.0 million visits during December 2019 (December 2018: 188.4 million) and as at 31 December 2019 it had 21.7 million active customers (31 December 2018: 18.9 million), of which 6.7 million were located in the UK and 15.0 million were located in our international territories (31 December 2018: 6.1 million in the UK and 12.8 million internationally).
About Ingram Micro Commerce & Lifecycle Services
We proudly serve customers ranging from fast-growing brands to Global 2000 enterprises, and are dedicated to facilitating their success through our global warehousing network, world-class technology, strategic partnerships and decades of expertise in the logistics, mobility and ITAD industries. Learn more at www.ingrammicroservices.com.
About Ingram Micro
February 6, 2020
January 24, 2020
Ingram Micro Commerce & Lifecycle ServicesIngram Micro Commerce & Lifecycle Services provides supply chain solutions that go beyond connecting supply and demand. From cross-border fulfillment to dropship and returns management, IT asset disposition, remarketing, distribution and more, our solutions drive growth, enhance ROI, and protect our clients. We proudly serve customers across a broad spectrum of industries — from fast-growing brands to Global 2000 enterprises — and are dedicated to facilitating their success through our global warehousing network, world-class technology, strategic partnerships and decades of expertise in the logistics, mobility and ITAD industries.