ASOS & Ingram Micro reaffirm customer experience commitment with shared operations in Germany and Poland
March 11, 2020
Irvine, CA and Grossbeeren, Germany – 11 March 2020 — ASOS, the global fashion destination for fashion-loving 20-somethings, and Ingram Micro Commerce & Lifecycle Services today reaffirmed their joint commitment to exemplary customer experience in Europe. ASOS uses two fully-dedicated Ingram Micro logistics sites supporting faster delivery and returns within mainland Europe. A state-of-the-art, highly automated ecommerce fulfilment centre ships ASOS orders from its location near Berlin, Germany. A secondary 6,000 square meter returns processing center in Swiebodzin, Poland is outfitted to manage ASOS’s reverse logistics requirements. Both facilities are fully managed and operated by Ingram Micro’s experienced teams. The partnership between ASOS and Ingram Micro launched in 2014 and expectations around the ecommerce customer experience have been elevated each year. “Collaboration with our supply chain partners is very important — it’s vital,” said Mark Holland, Chief Operating Officer, ASOS. “We looked for a partner whose values were aligned with the ASOS values and who we thought was capable of handling our growth curve and keeping our customer’s experience top of mind. During the five years we’ve worked together, Ingram Micro has done a really good job of aligning themselves to our values. As we move into 2020, we want to ensure our logistics processes are providing the best possible customer experience for the ASOS end-user.” “We have a joint mission with ASOS to be the best fashion warehouse in Europe, and that means not only providing top quality service to ASOS and their customers through our onsite team, but also looking at the complete customer experience,” said Carsten Bernstein, executive director, Germany, Ingram Micro Commerce & Lifecycle Services. “At Ingram Micro, we are focused on complete lifecycle logistics, meaning we process shipments to end-users and also support returns. It’s easy to neglect returns, but managing them effectively ensures a positive customer experience and reduces waste within the supply chain process.” ASOS’s warehouse in Germany is strategically located near the hubs of major European parcel carriers, including DHL, Hermes, Emons and GLS, and is also within close proximity to the company’s largest returns processing centers in Poland, which is also operated by Ingram Micro Commerce & Lifecycle Services.
ASOS is an online retailer for fashion-loving 20-somethings around the world, with a purpose to give its customers the confidence to be whoever they want to be. Through its market-leading app and mobile/desktop web experience, available in ten languages and in over 200 markets, ASOS customers can shop a curated edit of 85,000 products, sourced from 850 of the best global and local third-party brands and its mix of fashion-led in-house labels – ASOS Design, ASOS Edition, ASOS 4505 and Collusion. ASOS aims to give all of its customers a truly frictionless experience, with an ever-greater number of different payment methods and hundreds of local deliveries and returns options, including Next-Day and Same-Day Delivery, dispatched from state-of-the-art fulfilment centres in the UK, US and Germany. ASOS’s websites attracted 239.0 million visits during December 2019 (December 2018: 188.4 million) and as at 31 December 2019 it had 21.7 million active customers (31 December 2018: 18.9 million), of which 6.7 million were located in the UK and 15.0 million were located in our international territories (31 December 2018: 6.1 million in the UK and 12.8 million internationally).
About Ingram Micro Commerce & Lifecycle Services
Ingram Micro Commerce & Lifecycle Services provides supply chain solutions that connect supply and demand. From cross-border fulfillment to dropship and returns management, IT asset disposition, re-marketing, distribution and more, our solutions drive growth across the commerce, technology and mobility markets. We proudly serve customers ranging from fast-growing brands to Global 2000 enterprises, and are dedicated to facilitating their success through our global warehousing network, world-class technology, strategic partnerships and decades of expertise in the logistics, mobility and ITAD industries. Learn more at www.ingrammicroservices.com.
About Ingram Micro
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships all set Ingram Micro apart and ahead. Find more at www.ingrammicro.com.
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Ingram Micro Commerce & Lifecycle Services 2020-03-11