Press
Happy Returns Enables Hassle-Free eCommerce Returns for Brands and Retailers Shipping with Ingram Micro Commerce & Lifecycle Services
October 06, 2020
Leading eCommerce service providers combine expertise to deliver seamless returns
IRVINE & SANTA MONICA, Calif., Oct. 6, 2020 – Ingram Micro Commerce & Lifecycle Services, leading global 3PL whose proprietary technology includes Shipwire, a cloud-based fulfilment and order management platform, and Happy Returns, leading provider of end-to-end return solutions for retailers and their customers, today announced they have entered into an agreement to enable brands and retailers shipping with Ingram Micro to leverage Happy Returns for fast and easy ecommerce returns.
Under the agreement, merchants that leverage Ingram Micro’s ecommerce order fulfillment solution can offer their online shoppers a branded returns portal powered by Happy Returns. Online shoppers can use the portal to quickly initiate returns, and then have the option to drop off the items box-free and label-free at one of Happy Returns’ 500+ Return Bars, which are physical drop sites located in retail stores across the country. The in-person drop-off process eliminates the hassle and wait typically associated with packing up returns and sending them via the mail. It also provides a more environmentally friendly and cost-effective solution for ecommerce returns, since returned inventory is shipped back to Ingram Micro warehouses in bulk within reusable containers, rather than in individual packages.
Once returns are received at the warehouse, Ingram Micro initiates the reverse logistics process in accordance with a merchant’s contract. Returns management may include inspection, value added services, repairs, refurbishment, or disposal.
Impacts of the global pandemic have increased consumer dependence on and adoption of ecommerce shopping, generating record growth in an industry that was already growing year over year and that is expected to continue accelerating. Such growth in buying is closely tied to an increase in returns, placing importance on the need for innovation in return management solutions and reverse logistics services. This trend is observed in purchases of apparel and related merchandise that, when made online, are 3-5 times more likely to be returned, and extends to a wide variety of other product verticals.
“Brands and retailers using Ingram Micro and our 3PL network for supply chain services benefit from the addition of Happy Returns into our returns management process,” said Marcelo Wesseler, president of Shipwire, Inc. and vice president of ecommerce, Ingram Micro. “Unsurprisingly, the ecommerce industry experienced a major spike in demand this year. Increasing return rates are a function of ecommerce growth, and the importance of an effective ecommerce return solution has become more critical than ever to delivering a positive customer experience. Online shoppers deserve a simple, immediate option for completing returns and we are excited to offer that through our strategic relationship with Happy Returns, which comes just in time for the peak holiday shopping season.”
“We’re excited to team up with Ingram Micro Commerce & Lifecycle Services to bring Happy Returns online return experience and in-person returns to their retailer customers,” added David Sobie, CEO and co-founder, Happy Returns. “Our goal is to bring fast, easy, sustainable, and contact-free returns to as many merchants and shoppers as possible this holiday season. Ingram Micro, with its Shipwire platform, global reach and large roster of leading online and multi-channel retailers, will be of great help in making that happen.”
IRVINE & SANTA MONICA, Calif., Oct. 6, 2020 – Ingram Micro Commerce & Lifecycle Services, leading global 3PL whose proprietary technology includes Shipwire, a cloud-based fulfilment and order management platform, and Happy Returns, leading provider of end-to-end return solutions for retailers and their customers, today announced they have entered into an agreement to enable brands and retailers shipping with Ingram Micro to leverage Happy Returns for fast and easy ecommerce returns.
Under the agreement, merchants that leverage Ingram Micro’s ecommerce order fulfillment solution can offer their online shoppers a branded returns portal powered by Happy Returns. Online shoppers can use the portal to quickly initiate returns, and then have the option to drop off the items box-free and label-free at one of Happy Returns’ 500+ Return Bars, which are physical drop sites located in retail stores across the country. The in-person drop-off process eliminates the hassle and wait typically associated with packing up returns and sending them via the mail. It also provides a more environmentally friendly and cost-effective solution for ecommerce returns, since returned inventory is shipped back to Ingram Micro warehouses in bulk within reusable containers, rather than in individual packages.
Once returns are received at the warehouse, Ingram Micro initiates the reverse logistics process in accordance with a merchant’s contract. Returns management may include inspection, value added services, repairs, refurbishment, or disposal.
Impacts of the global pandemic have increased consumer dependence on and adoption of ecommerce shopping, generating record growth in an industry that was already growing year over year and that is expected to continue accelerating. Such growth in buying is closely tied to an increase in returns, placing importance on the need for innovation in return management solutions and reverse logistics services. This trend is observed in purchases of apparel and related merchandise that, when made online, are 3-5 times more likely to be returned, and extends to a wide variety of other product verticals.
“Brands and retailers using Ingram Micro and our 3PL network for supply chain services benefit from the addition of Happy Returns into our returns management process,” said Marcelo Wesseler, president of Shipwire, Inc. and vice president of ecommerce, Ingram Micro. “Unsurprisingly, the ecommerce industry experienced a major spike in demand this year. Increasing return rates are a function of ecommerce growth, and the importance of an effective ecommerce return solution has become more critical than ever to delivering a positive customer experience. Online shoppers deserve a simple, immediate option for completing returns and we are excited to offer that through our strategic relationship with Happy Returns, which comes just in time for the peak holiday shopping season.”
“We’re excited to team up with Ingram Micro Commerce & Lifecycle Services to bring Happy Returns online return experience and in-person returns to their retailer customers,” added David Sobie, CEO and co-founder, Happy Returns. “Our goal is to bring fast, easy, sustainable, and contact-free returns to as many merchants and shoppers as possible this holiday season. Ingram Micro, with its Shipwire platform, global reach and large roster of leading online and multi-channel retailers, will be of great help in making that happen.”
About Ingram Micro Commerce & Lifecycle Services
Ingram Micro Commerce & Lifecycle Services provides supply chain solutions that connect supply and demand. From cross-border fulfillment to dropship and returns management, IT asset disposition, re-marketing, distribution and more, our solutions drive growth across the commerce, technology and mobility markets. We proudly serve customers ranging from fast-growing brands to Global 2000 enterprises, and are dedicated to facilitating their success through our global warehousing network, world-class technology, strategic partnerships and decades of expertise in the logistics, mobility and ITAD industries. Learn more at www.ingrammicroservices.com.
About Shipwire Inc.
Shipwire Inc., a SaaS-based platform from Ingram Micro Commerce & Lifecycle Services, offers a comprehensive order management system that connects merchants to an expansive global network of warehouses, parcel carriers, transportation and ecommerce options. The platform’s logistics infrastructure supports B2B and B2C solutions and enables fast order fulfillment, inventory control and visibility, and optimized supply chain solutions. Learn more at www.shipwire.com.
About Happy Returns
Happy Returns’ software and reverse logistics are the industry’s only comprehensive returns solution. Its Return Bar network of over 500 Return Bars nationwide allow shoppers to easily return or exchange without printing or packaging in under 60 seconds and receive refunds immediately. All items bulk-ship inside eco-friendly, reusable boxes—leveraging low carrier rates and aggregated shipping for economies of scale—to Happy Returns’ regional Return Hubs, where they are sorted, dispositioned, and processed. Customers using Happy Returns’ full offering average 20% cost savings, a 94 NPS, 50% program adoption, and up to 2X higher exchange rates. Happy Returns guarantees 10% savings in the first year. Happy Returns is based in Los Angeles, California. Its investors include PayPal, USVP, and Upfront Ventures. For more information, visit www.happyreturns.com.
Press Contact
- Lauren Jow
- Global Brand Manager
- Ingram Micro Commerce & Lifecycle Services
- lauren.jow@ingrammicro.com
