All eyes on the global reverse logistics market

Currently, the global reverse logistics market is valued at $28.29 billion and is predicted to reach $603.9 billion by 2025, according to leading market researcher, Statista (values in USD). Ecommerce purchases are 3-4 times more likely to require a return compared to brick-and-mortar sales, so as ecommerce continues to grow, so does the frequency of returns. Shoppers’ expectations of their ecommerce shopping experiences also continue to mature, and brands that offer user-friendly returns management policies are rewarded with sales and repeat purchases.

Unsurprisingly, apparel brands see higher return rates than companies operating in other industries. Where do returned products go, and how do companies recover value from them?

In Europe, Ingram Micro operates a reverse logistics hub designed for this exact purpose. Located in Świebodzin, Poland, our returns management centre processes 5.8M units processed per year. It is the only Ingram Micro facility catering to apparel brands and operating at this scale.

A profitable reverse logistics solution relies on recovering value from returned products. We offer value-added and specialized salvage services that enable our customers refurbish, repair and prepare products for resale (including high-value and delicate items). In addition to the breadth of services offered, we recognize the need for efficiency and accuracy in the supply chain. Since many of our specialized services require detailed manual skill and exceed the capabilities of automation, we have invested in technology to train our new employees in their respective languages, ensuring fast learning, high-quality work and processes that produce consistent results for our customers.

Ingram Micro is proud to work with customers to yield more value from returns. You can preview many of our offerings in the video above, and we welcome you to contact us for further information or to inquire about your specific needs.