Why Ingram Micro Services
- 150+ global warehouses
- Order and inventory management platform with 200+ pre-built shopping cart, marketplace and ERP connectors
- Over 40 years of operational experience
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OverviewGovX is the largest ecommerce marketplace that sells merchandise exclusively to U.S. military and first-responder communities, offering discounts on a variety of products including lifestyle and tactical products. Their customers are those who protect or serve our communities and country. GovX’s tagline, ‘Savings For Those Who Serve,’ means that customers verified by GovX ID gain access to an impressive array of products from brands like Yeti, Vortex, Under Armour and Oakley, as well as privileged pricing on travel and entertainment options.
GovX partners with hundreds of brands to enable its marketplace, which relies on 3PL consumer ecommerce shipping as well as drop shipping to get products into shoppers’ hands. Using Ingram Micro’s warehouse network, GovX orders are fulfilled from the east and west coasts, providing fast delivery and lower shipping costs to customers across the U.S.
Importance of a Fulfillment PartnershipWith booming year-over-year growth, GovX needed a fulfillment provider that could scale with its business. They sought a company that could support heavy seasonal sales and inventory volume fluctuations, and that offered high inventory visibility.
Ingram Micro and Shipwire deliver top-tier order fulfillment for GovX, which has seen order volume grow by 53% year-over-year in the past 12 months. These record volumes require nimble operations and ecommerce technology to ensure fast fulfillment and positive customer experience upon delivery.
With more than 40 years of operational experience and with over 154 global fulfillment locations, Ingram Micro and Shipwire’s connected technology streamlines GovX’s shipping and logistics, allowing the company to focus on other priorities.
How? GovX leverages the Shipwire Platform for on-demand order and inventory management. The platform, which connects their sales channels to Ingram Micro fulfillment centers, provides complete visibility, access to data and analytics, and makes information available to share with end customers. Shipwire automatically routes and rates ecommerce orders to ensure the fastest delivery times and optimal shipping costs, taking into account GovX’s transportation preferences and inventory levels across multiple locations. Using intelligent business analytics and reporting, GovX can make strategic decisions to help drive its business forward.
Another important factor for GovX is the ability to onboard new brands to its marketplace so that customers constantly have access to new products. GovX is able to add new product SKUs to the Shipwire Platform and customize shipping options based on business preferences. Orders seamlessly drop to Ingram Micro fulfillment centers for picking and packing through careful warehouse operations management to ensure accuracy, transparency and consistency.
— Carol Schnugg, CFO & Co-COO, GovX
Customer Loyalty Leads to Booming BusinessGovX is a company founded on a passion to serve those who served, so a strong commitment to customer satisfaction is core to their business. Customers of GovX are often social shoppers, sharing their experiences with other community members and potential customers, which means a white glove customer experience has the potential to earn them more customers. For this reason, GovX chose to work with Ingram Micro and Shipwire. They knew it would be important to share customer-first values with their 3PL provider, especially during phases of rapid growth and expansion.
– Carol Schnugg, CFO & Co-COO, GovX
If you are interested in learning more about fulfillment through Ingram Micro and the Shipwire Platform, we’d love to hear from you.
Stephen Tong 2021-06-30