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Optimize the value, performance and lifespan of your data center equipment

Are you looking for options to reduce data center maintenance costs? We’ve partnered with Procurri to offer a post-warranty maintenance solution that covers most major enterprise server, storage and networking platforms. Our team of engineers can support multiple generations of OEM hardware across multiple datacenters and geographies.

Benefits

  • Extend the life of end-of-life / end-of-service-life equipment
  • Save up to 65% on extended warranties, compared to OEM pricing
  • Convert OPEX savings to CAPEX to fund new IT projects & initiatives
  • Sunset OEM support, bridge the gap until an asset is no longer needed, and save up to 60% on maintenance costs
  • Flexible, customizable terms and SLAs

Features

24x7x365 Domestic Network Operating Center
We are one of the few third-party maintenance providers that uses a 24x7x365 NOC, as well as a highly efficient online ticketing portal that allows you to open and track tickets real-time, escalate cases, and manage your assets.
Best Practices Parts Planning
We use industry best practices in parts analysis and planning and have a proven methodology to ensure we are well-equipped to support every maintenance contract effectively. We can send a field engineer on-site to audit any high failure rate components and spare accordingly.
Level 3 & 4 Engineering Expertise
Our clients have access to some of the best OEM-certified engineers in the world. They hold more than 80 certifications, ensuring you receive professional support and problem resolution. Engineers are also available to help educate your staff through knowledge transfer, as needed.
Remote Monitoring & Call Home
Our 24×7 remote monitoring feature, if applicable to your make and model, can monitor your system’s health and alert us to proactively take action and resolve most issues before you know a potential problem exists.

Available Service Level Agreements

Premium (24x7x4 Onsite)
Mission Critical Support:

Field Engineer and part(s) on-site within 4 hours of problem determination. Includes 24x7x365 remote technical support and proactive monitoring.

Enhanced (9×5 NBD Onsite)
Non Mission Critical Support:

Field Engineer and part(s) onsite the next business day between 8am-5pm after problem determination. Includes 24x7x365 remote technical support and proactive monitoring.

Basic (9×5 NBD Parts)
Redundant Systems:

Part(s) delivered to your location the next business day after opening a ticket. Includes 24x7x365 remote technical support.

Customizable:

Allows you to get the level of support you require, without paying for anything more than you need.

Available Service Level Agreements

Premium (24x7x4 Onsite)
Mission Critical Support:

Field Engineer and part(s) on-site within 4 hours of problem determination. Includes 24x7x365 remote technical support and proactive monitoring.

Enhanced (9×5 NBD Onsite)
Non Mission Critical Support:

Field Engineer and part(s) onsite the next business day between 8am-5pm after problem determination. Includes 24x7x365 remote technical support and proactive monitoring.

Basic (9×5 NBD Parts)
Redundant Systems:

Part(s) delivered to your location the next business day after opening a ticket. Includes 24x7x365 remote technical support.

Customizable:

Allows you to get the level of support you require, without paying for anything more than you need.

By The Numbers

50+
certifications
750+
global forward
stocking locations
$25M
inventory of enterprise storage,
server and networking
equipment
18
languages spoken by our
multilingual call center
professionals
12,000
network of support and
field engineers

Supported OEMs

And more

Get Started Today

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2020-06-09