EN
EN ES DE FR PL
Log In
Select the system you wish to access

What do millions of returned devices look like after they meet our techs? Good as new

Our technology return centres in Europe process more than 7 million devices a year


The global consumer electronics repair and maintenance market is expected to reach $20.52 billion USD in 2023, a CAGR of 7.5% (Yahoo News).

With increasing awareness around the harmful environmental effects of e-waste and with millions of tonnes of excess technology products headed for landfills, corporations and consumers are showing increasing interest in extending the lifecycle of devices, rather than upgrading them every few years.

To monetize returned devices to the fullest extent, operators, OEMs and retailers must achieve yield targets of 80% or more on returned devices. This can be accomplished through screening, grading, repair and cost effective refurbishment.

What drives consumers to return devices?


1. Perceived faulty device

If a product is deemed faulty shortly after being purchased (usually within 14-28 days), in most cases, the device is not actually faulty.

Often, consumers send functional devices back to the retailer due to a lack of understanding or frustration around the product’s functionality.

These no-fault-found (NFF) returns amount to 68% of all online returns, with only 5% found to be malfunctioning (TechSee). After screening, grading and removing customer data, such products can be made ready for resale or reuse in other channels. Updating the product to the latest firmware can also improve the functionality of the device. This allows retailers to minimise financial losses on the device, which can be resold as ‘reconditioned’. A reconditioned device is often excellent value, as it usually comes with a guarantee and has the latest firmware version all at a reduced cost.

Actually faulty products are returned to the OEM, again for rework and reuse in the supply chain.

2. Customer change of mind

If a customer changes their mind about a product within a given time frame (usually 14-28 days), the product can’t be returned, provided that it is in “as new” condition and fully functional. As outlined above, the product can be processed and resold in “as new” condition.

3. Surplus stock

Surplus stock that is not needed by the seller is often returned to our hubs to be tested prior to resale. Testing is required for devices that have been opened, but unopened product can be resold as is.

4. Device trade-in for cash

Electronic device trade-ins or “buy-back” programs are the rise. Traded devices are rigorously tested, customer data is erased, repairs are made before the products reenter the market as second hand or refurbished devices. Getting such devices into a sellable condition is key to extending their lifecycle and reducing electronic waste.

Ingram Micro specializes in managing technology returns and recouping value from reusable products. With millions of devices tested, repaired and refurbished each year, we are experts in recognising and maximising reuse potential in local and global marketplaces and our services and operations are backed by a wide range of OEM and ISO accreditations.

The Ingram Micro Difference

Efficiency and accuracy are critical to a profitable reverse logistics operation. Since many of our specialized services require precision and manual skills that exceed the capabilities of automation, we have invested in technology to train our technicians in their respective languages, ensuring fast and accurate learning, high-quality work and processes that produce consistent results for our customers.
Many of our services can be previewed in the video above and we invite you to contact us with further questions, or to discuss how we can help you yield more value from your returns process!

Value Added Services

Relabeling
Repackaging
Refurbishment
Diagnostics
In-Store Repair

By the numbers

32M
devices shipped
annually
7M
returns processed
annually
6M
devices repaired and
refurbished
170M
square feet of facility
space
3K
experienced staff

By submitting this form, you agree to our Privacy Statement.

Thank you for your interest!

Please provide more information so our Business Development representatives can better serve you.

We ♥ privacy! By submitting this form you agree to our privacy practices and the processing of your personal data.
View our Privacy Statement for more information: CEVA | INGRAM MICRO
Ingram Micro Commerce & Lifecycle Services 2021-10-04
Thank you!

Someone will be in contact with you shortly.

OKAY

Privacy Policy: CEVA LOGISTICS | INGRAM MICRO Legal: INGRAM MICRO

Proudly powered by WordPress
  • Home
  • Forward Logistics
  • Reverse Logistics
  • ITAD
  • Industries
  • Resources
  • Locations
  • Contact Us
    Log In
    Select the system you wish to access
Ingram Micro uses cookies to personalize content. By browsing this website, you consent to the collection of information by cookies. For more information, please visit our privacy policy.OK, I agree