Managing returns across multiple channels can present complex challenges, depending on what is required to restock a product or prepare it for disposition. Whether your returns involve mixed pallets of products from retail stores or direct-to-consumer orders with missing RMAs, we can provide the necessary reverse logistics services for any channel.
Your entire returns process, from receipt through final disposition, is managed efficiently to maximize value recovery and avoid obsolescence. Data gathered along the way provides business insights, which can be used to understand the reasons for returns, allowing you to determine areas of focus for continuous improvement.
Our reverse logistics solutions support a variety of product types, and we proudly specialize in value-added repairs and refurbishment for IT products and consumer electronics, including mobile devices.
- RMA Verification / Crediting
- Warranty Management
- Repair (Level I-III) and Refurbishment with Data Erasure
- Parts Harvest and Management
- Return to Vendor
- Order Fulfillment
- Aftermarket Sales
We provide onsite support for customized reverse processes and unique configurations. Our goal is to provide you with a single provider to handle all your forward and reverse logistics. Talk to us about performing diagnostic tests, testing individual units, and other specific needs.
Whatever your product, we perform a number of rework services to ensure it is able to be resold quickly. We can create new SKU numbers and perform price label removal, and offer repackaging and other rework services to make your product available for fast resale.
We work with our customers to determine the grading of returns and the disposition paths necessary, based on product condition and customer requirements. Capabilities range from disposal to full repair of smartphones.
Returns from channels like marketplaces, retailers, or OEMs often add complexities to the reverse logistics process. Returns from large marketplaces and retailers are often consolidated, arriving in a single box that contains orders from multiple customers. We sort products and match them to corresponding tickets to ensure that all items are received, returns are visually inspected, and if needed, rework is performed before product is placed back into inventory.